Shipping policy

SHIPPING

Pure Paw Paw aim’s to have all orders dispatched within 24-48 hours.

 

AUSTRALIAN ORDERS

Within Australia, our preferred postal carrier is Australia Post.
All orders should be delivered within 2-5 business days, by Australia Post Regular mail service, depending on your location:

Metropolitan Melbourne, Sydney, Adelaide: 2-3 business days

Regional VIC, NSW, S.A: 2-10 business days

Metropolitan Brisbane, Hobart, Perth: 3-5 business days

All other regional areas within Australia: 3-10 business days

Shipping is FREE Australia-wide for all orders valued at $50 and above.

 

INTERNATIONAL ORDERS

We want to be where you are and ship to most international locations, but we are limited to where Australia Post can take us.

To learn more about destinations and restrictions. go to: https://auspost.com.au/business/shipping/guidelines/international-post-guide

Or email us with your address to info@purepawpaw.com.au and our team will assess you.

Please note that all customers are responsible for any destination duty and taxes if applicable.

 

NEED TO KNOW

All customers will receive an email confirmation when your order has been packed and posted with a tracking number and details for you to follow.

Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order. Please see our returns policy below.

However, if you have made an error with your address details please email us at info@purepawpawointment.com.au with the subject title ‘URGENT’ – Change of address followed by your order number.

Please note that all postage times listed are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or internal postal carrier delays