If your order isn’t quite right, fear not. There are a number of options to remedy that!

To find out what your next steps should be, please read the information on Pure Paw Paw’s return and refund policies carefully.

Pure Paw Paw offers a refund to the value of the product purchased less any postage costs incurred, on change-of-mind purchases only where items are in their original packaging, undamaged and unused and returned within 14 days of the date you first received them.

To organise your return, please email info@purepawpaw.com.au

Refunds will not be issued where products have been used or opened.

Refunds will be made to the original credit or debit card used to purchase the goods only, within 30 days of receiving the return and pending all refund conditions being met.

The postage costs to return the goods will be deducted from the full refund amount.

All goods to be returned to:

PURE PAW PAW

ATT: RETURNS

29-31 Lakeside Avenue, Reservoir VICTORIA, Australia 3073

Any price reductions made to products after an order has been placed will not be passed on to customers. We recommend selecting all items carefully at the time of placing your order.

Unfortunately, we do not offer refunds for products that lead to an allergic reaction. All products sold via Pure Paw Paw include detailed ingredient listings within their descriptions and we recommend you read these carefully before making any purchases.

Any missing or damaged items should be reported to Pure Paw Paw customer service team by email within 14 days of arrival to discuss a replacement, refund or credit note.

If you receive items that you did not order please contact Pure Paw Paw customer service team within 14 days of arrival.

Do not open the packaging of any items you did not order. Any attempt to use the incorrect item will be deemed to be accepted by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Core Metrics owns the title of any extra goods shipped with your order that have been dispatched in error.

Please note that we do not accept returned goods that we believe have been used. In instances where the customer service team reasonably believes a returned product has been used you will be notified. Any redelivery rearrangements must be made within 14 days and will be at the expense of the customer.